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How We Handle Your Information

We collect what we need to verify your account, process bKash, Nagad and Rocket payments, and keep your wallet secure. You control access to your data and can request changes or deletion through the support paths below.

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9xbet How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to update your details, request a copy of your data, ask us to delete your account or raise a privacy concern, contact us through any of the channels below. We respond to data requests within a reasonable timeframe and confirm the action taken.

Team online

Live Chat

Open the chat widget from any page on 9xbet. Privacy questions go to our account-support team, who verify your identity before making changes to your profile or processing a data request.

Email Support

Send your request to the support address listed in your account dashboard. Include your registered phone number so we can confirm it's you. We reply with next steps or the information you requested.

Account Settings

Log in and head to your profile page. You can update your phone number, change communication preferences and view past withdrawal records without contacting support. Deletion requests still require a support ticket.

DATA SECURITY

How We Protect Your Account

We encrypt data in transit and at rest, require strong passwords and send an OTP to your phone when you log in from a new device. Withdrawals to bKash, Nagad or Rocket trigger a verification step to confirm it's you. Support staff follow access protocols and cannot see your full payment credentials.

Encryption and Access Control All connections to 9xbet use SSL encryption. Payment details are tokenized so our staff see only the last few digits of your wallet number. Database access is logged and limited to authorized personnel.
Login Security We send a one-time code to your registered phone when you sign in from a device we don't recognize. This stops unauthorized access even if someone guesses your password. You can review active sessions in account settings.
Withdrawal Verification Every payout to bKash, Nagad or Rocket requires you to confirm via OTP or email link. We check the withdrawal against recent deposit patterns and flag unusual activity for manual review before releasing funds.
Cookie and Tracking Practices Essential cookies keep you logged in and remember your language preference. Analytics cookies measure how you use the site so we can fix slow pages and improve navigation. You can block non-essential cookies in your browser without losing core functionality.

Privacy Policy Questions

We collect your name, phone number, date of birth, payment details for bKash, Nagad or Rocket, device type, IP address and transaction history. This lets us verify your identity, process deposits and withdrawals, and meet financial recordkeeping requirements.

Yes. Contact support via live chat or email with your registered phone number. We verify your identity and send a file containing your account details, transaction logs and communication history within a reasonable timeframe, subject to local data-protection law.

Active account data remains as long as your account is open. After closure, transaction logs are retained for the period required by financial and anti-fraud regulations. Marketing preferences are deleted when you opt out or close your account.

We do not sell your data. Payment processors for bKash, Nagad and Rocket receive the information needed to complete transactions. We may share data with service providers who help run the platform, under strict confidentiality terms, and with authorities where required by law.

Log in and go to account settings. You can change your phone number and payment details directly. If you registered with a phone number you no longer control, contact support to verify your identity through alternative means before making the update.

Blocking essential cookies will log you out and prevent the site from remembering your preferences. Non-essential analytics and advertising cookies can be disabled in your browser without affecting login, deposits via bKash, Nagad or Rocket, or gameplay. You will still see the cookie banner on each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.